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with Greenslade

Careers

Full Time Boat Crew – Seasonal (March – November)

 

To work and assist Skipper and Passengers on board ferries in and around Poole Harbour.  Ensure that our high standards are maintained on a daily basis, ensuring that all of our passengers have the best customer service experience.

 

Principal Responsibilities

 

  • To follow company Health & Safety procedures and ensure that the Health & Safety of all our passengers is protected at all times.

  • Work as part of a team.

  • Preparation, cleaning of boats each day.

  • Give safety announcements - commentaries over PA system.  Serve refreshments – teas & coffees.

  • To provide information for the passengers in a professional, polite & helpful manner.

  • To ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers.

  • Man gangways & accurately count & record passengers boarding the vessel.

  • To check all tickets to ensure passengers have a valid ticket to travel to / from their destination.

  • To welcome all passengers on board the vessel and anticipate their needs.

  • To ensure that the bar area and vessel is kept clean at all times.

  • To ensure the bar remains fully stocked at all times replenishing accordingly.

  • Follow the Skippers orders in performing crew duties in emergencies and in maintaining the safety of the vessel.

  • Secure boats to Quayside & Gangways using ropes.

  • Evening work available

  • Relevant training courses can be undertaken, the company will provide where necessary.

 

 

Personal Profile

 

Education Level/Qualifications

 

  • Educated to GCSE level or equivalent

 

Experience/Knowledge

 

  • Customer facing role

  • Retail background

  • Worked in a sales environment

  • Knowledge of the Travel & Tourism industry

 

Personal Skills Required

 

  • Perform great customer service

  • Respect your colleagues and Greenslade Pleasure Boats customers

  • Act with integrity at all times

  • Work with empathy

  • To exhibit a professional attitude at all times

  • Smart well presented (uniform provided)

  • Polite

  • Excellent communication skills and highly organised

  • Calm and able to work under pressure

  • Excellent numeracy & literacy skills

  • Reliable

  • To be flexible in carrying out your duties on any of the companies vessels and fulfil any task that fall within your post as required

  • Demonstrate a “Right first time” attitude

 

Previous experience on board boats or working with boats would be a great advantage, however full training would be given in all aspects of working on board boats, to the right applicant

 

If you believe you are suitable for this position please email your CV and application form to info@greensladepleasureboats.co.uk

Customer Service Advisor (Part Time - Friday, Saturday, Sunday & Monday)

 

Hours :8.45am – 5.00pm

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Ensure that the high standards and organisation of the running of the kiosk and the vessels on a daily basis is achieved, ensuring that all of our passengers have the best customer service experience.  Provide our customers with the best service possible in terms of ticket handling, customer relations and providing information about Greenslade Pleasure Boats Ltd.

 

At the ticket window – provide information and advice on our products, sell tickets accurately, and direct public to correct vessels.

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Principal Responsibilities

​

To follow company Health and Safety procedures and ensure that the Health and Safety of all our passengers is protected at all times.

To provide information for the passengers in a professional, polite and helpful manner.

Ensure the highest level of customer care is shown at all times.

To account for all cash handling and credit card payments accurately.

To answer telephone enquires efficiently and record details when necessary.

To assist the skippers and crew if required.

To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.

To undertake training as required by management.

Ensure skippers and crew are communicated with on, any issues or concerns with passengers and any special needs of passengers that are observed/highlighted at the kiosk or whilst in the Queue.

 

Desirable

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  • We are looking for someone with experience of working in a customer facing role, who has previously worked in a sales environment, with hospitality experience.

 

Personal Profile
​

  • Educated to GCSE level or equivalent

 

 

Personal Skills Required

​

  • Perform great customer service

  • Respect your colleagues and Greenslade Pleasure Boats customers

  • Act with integrity at all times.

  • Work with empathy

  • To exhibit a professional attitude at all times.

  • Smart/Well presented

  • Polite

  • Excellent communication skills and highly organised

  • Customer focused

  • Calm and able to work under pressure

  • Excellent numeracy and literacy skills

  • Reliable

 

 

If you believe you are suitable for this position please email your application form and CV to info@greensladepleasureboats.co.uk

Contact us with any questions you may have

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