Hours :8.45am – 5.00pm
Ensure that the high standards and organisation of the running of the kiosk and the vessels on a daily basis is achieved, ensuring that all of our passengers have the best customer service experience. Provide our customers with the best service possible in terms of ticket handling, customer relations and providing information about Greenslade Pleasure Boats Ltd.
At the ticket window – provide information and advice on our products, sell tickets accurately, and direct public to correct vessels.
To follow company Health and Safety procedures and ensure that the Health and Safety of all our passengers is protected at all times.
To provide information for the passengers in a professional, polite and helpful manner.
Ensure the highest level of customer care is shown at all times.
To account for all cash handling and credit card payments accurately.
To answer telephone enquires efficiently and record details when necessary.
To assist the skippers and crew if required.
To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
To undertake training as required by management.
Ensure skippers and crew are communicated with on, any issues or concerns with passengers and any special needs of passengers that are observed/highlighted at the kiosk or whilst in the Queue.
Personal Skills Required:
Perform great customer service
Respect your colleagues and Greenslade Pleasure Boats customers
Act with integrity at all times.
Work with empathy
To exhibit a professional attitude at all times.
Excellent communication skills and highly organised
Calm and able to work under pressure
Excellent numeracy and literacy skills
If you believe you are suitable for this position please email your attached application form to firstname.lastname@example.org