Trips/Cruise

Terms & Conditions

  • Tickets are sold subject to availability and to these terms
     

  • Tickets may be restricted to a maximum number agreed by GPB
     

  • Please note it is not possible to verify your ticket purchase on arrival at our ticket kiosk
     

  • We are unable to issue a duplicate ticket for you
     

  • GPB do not accept liability for any loss resulting from failure to  provide anadvertised service or where a delay occurs to those services for any reason. If acruise is delayed for any reason GPB  are not liable for any car parking charges,fines if occurred.
     

  • GPB reserve the right to change or modify any cruise if the weather/tides dictate
     

  • Where a concession has been claimed, proof of identity/entitlement may be asked
     

  • It is the customers responsibility to check your booking
     

  • All passengers travelling must be declared when making a booking (whatever theage)
     

  • GPB reserves the right to deny boarding to any passenger or individual
     

  • Tickets are not for resale or transferrable to another date/time
     

  • GPB reserves the right to alter your booking time/date should the minimumpassenger numbers not be reached, thirty minutes before departure
     

  • A valid printed confirmation ticket/screenshot must be provided at The OrangeKiosk/GPB before boarding any vessel
     

  • Refunds Exchange – After you have purchased your ticket this cannot beexchanged or refunded unless the cruise is cancelled by GPB. Where a cruise iscancelled due to circumstances beyond our control an alternative date will beoffered within the current season. Where a cruise has been cancelled or curtailedbecause of adverse weather conditions, GPB will not be liable to make any refundor pay any compensation for any additional costs incurred
     

  • Any refunds agreed or reschedule of a trip will be made entirely at GPB discretionand without prejudice
     

  • Complaints – Any passenger complaints should be made within fourteen days of your booking and must be made in writing to; info@greensladepleasureboats.co.uk or Marsh End, Policemans Lane, Upton,Poole, BH16 5NE.
     

  • Limited Access/Disability Policy - Limited mobility passengers need to be aware, boats, landing stages, steps,gangways  etc may not be suitable for all persons, reduced mobility means thatthose people with physical disabilities, speech, hearing or sight limitations andthose with mental health problems.  It also includes the elderly and parents withyoung children. The company supports access and assistance for reduced mobilitypassengers wherever practicable and safe. Gangways are only available at Poole Quay when the tide is favourable,  buthowever they may not at Wareham Quay therefore   please be aware that a smallstep across to the boat from the quayside may be necessary. A Reduced MobilityAccess Policy can be requested by any passenger.
     

  • Health & Safety – For your own safety and the safety of others, you must follow instructions given by our Skippers or Crew when embarking/disembarking any of our vessels. Instructions or advice contained on-board safety notices should be followed at all times
     

  • We will not be held responsible for any fines (including parking) which may occur from a vessel being delayed for whatever reason.

  • We will not be held responsible for the following…Loss of, or damage to property belonging to or travelling with the members of any group. For example watches, jewellery, cameras, clothing, Prams or buggies, bags or luggage.

    - Losses or additional expenses due to delays or changes in services, sickness, strikes, riots, war, quarantine or any other cause.

    - Tides and weather – tide conditions and extreme weather can affect sailings, although it is very rare for us not to operate as per our published schedules. We accept no responsibility for costs incurred due to the cancellation of one of our trips.

    - Personal injury or death of any participants however caused unless by proven negligence of the company.
     

  • It is the responsibility of the customer to make sure that they travel on a vessel which will arrive back in good time 
     

  • Children are to remain with parents or guardians whilst on board vessels any accidents or injury whilst on board will be the responsibility of the parent guardian unless caused by proven negligence 
     

  • Greenslade Pleasure Boats is licenced to ferry passengers to/from National Trust Property – Brownsea Island. We share this operation with another ferry operator, our tickets are sold with the use on all vessels travelling to Brownsea Island.(both operators), however we as a company will not  be held responsible for any changes to this service by the other operator where 
     

  • Their vessels do not arrive or leave the island on time, a vessel does not arrive at the island at all on the time specified/advertised
     

  • Their vessels cut short a journey as advertised, or takes longer than advertised which may incur additional costs
     

  • Their staff communicate in an abuse way towards passengers
     

  • Complaints with regards to the other operators conduct can be sent directly to National Trust Brownsea Island