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Terms & Conditions

  • Tickets are sold subject to availability and to these terms

  • Tickets may be restricted to a maximum number agreed by GPB

  • Please note it is not possible to verify your ticket purchase on arrival at our ticket kiosk

  • We are unable to issue a duplicate ticket for you

  • GPB do not accept liability for any loss resulting from failure to  provide an  advertised service or where a delay occurs to those services for any reason. If a cruise is delayed for any reason GPB  are not liable for any car parking charges, fines if occurred.


  • GPB reserve the right to change or modify any cruise if the weather/tides dictate

  • Where a concession has been claimed, proof of identity/entitlement may be asked

  • It is the customers responsibility to check your booking

  • All passengers travelling must be declared when making a booking (whatever the age)

  • GPB reserves the right to deny boarding to any passenger or individual

  • Tickets are not for resale or transferrable to another date/time. GPB however reserve the right to allow ONE change of date/time to an already booked ticket during the season, this change is at our discretion and will not be changed several times thereafter. This change is subject to availability of space aboard a vessel or trip.

  • GPB reserves the right to alter your booking time/date should the minimum passenger numbers not be reached, thirty minutes before departure, where this happens you will be given a choice to rebook or elect to have a refund.

  • A valid printed confirmation ticket/screenshot must be provided at The Orange Kiosk/GPB before boarding any vessel

  • Refunds Exchange – After you have purchased your ticket this cannot be exchanged or refunded unless the cruise is cancelled by GPB. Where a cruise is cancelled due to circumstances beyond our control an alternative date will be offered within the current season. Where a cruise has been cancelled or curtailed because of adverse weather conditions, GPB will not be liable to make any refund or pay any compensation for any additional costs incurred

  • Any refunds agreed or reschedule of a trip will be made entirely at GPB discretion and without prejudice

  • Complaints – Any passenger complaints should be made within fourteen days of your booking and must be made in writing to;

  • Limited Access/Disability Policy - Limited mobility passengers need to be aware, boats, landing stages, steps, gangways  etc may not be suitable for all persons, reduced mobility means that those people with physical disabilities, speech, hearing or sight limitations and those with mental health problems.  It also includes the elderly and parents with young children. The company supports access and assistance for reduced mobility passengers wherever practicable and safe. Gangways are only available at Poole Quay when the tide is favourable,  but however they may not at Wareham Quay therefore   please be aware that a small step across to the boat from the quayside may be necessary. A Reduced Mobility Access Policy can be requested by any passenger.

  • Health & Safety – For your own safety and the safety of others, you must follow instructions given by our Skippers or Crew when embarking/disembarking any of our vessels. Instructions or advice contained on-board safety notices should be followed at all times

  • We will not be held responsible for any fines (including parking) which may occur from a vessel being delayed for whatever reason.

  • We will not be held responsible for the following…Loss of, or damage to property belonging to or travelling with the members of any group. For example watches, jewellery, cameras, clothing, Prams or buggies, bags or luggage.

    - Losses or additional expenses due to delays or changes in services, sickness, strikes, riots, war, quarantine or any other cause.

    - Tides and weather – tide conditions and extreme weather can affect sailings, although it is very rare for us not to operate as per our published schedules. We accept no responsibility for costs incurred due to the cancellation of one of our trips.

    - Personal injury or death of any participants however caused unless by proven negligence of the company.


  • It is the responsibility of the customer to make sure that they travel on a vessel which will arrive back in good time 

  • Children are to remain with parents or guardians whilst on board vessels any accidents or injury whilst on board will be the responsibility of the parent guardian unless caused by proven negligence 

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